Universal Banker (Level 1)

Description

JOB OVERVIEW
Business Segment: Consumer & High Net Worth Clients
Location: ZA, MP, Piet Retief, Church Street
Job Type: Full-time
Job ID: 60050385_80335598
Date Posted: 5/18/2023

JOB DESCRIPTION
To take demand from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.
QUALIFICATIONS

Minimum Qualifications

NQF Level 5 (FAIS Aligned Qualification)

Experience

Branch Operations
1-2 years Relevant FAIS qualification and experience.
Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.
ADDITIONAL INFORMATION

Behavioural Competencies

Generating Ideas
Exploring Possibilities
Providing Insights
Adopting Practical Approaches
Convincing People

Technical Competencies

Banking Process & Procedures
Client Acceptance & Review
Application & Submission Verification (Consumer Banking)
Customer Understanding ( Consumer Banking)
Product Knowledge (Consumer Banking)

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]